Booking Terms and Conditions

1. Who you are booking with

Your stay is supplied by Jan's 5 Star (trading name), Rua de Outubro, Vilanculos, Mozambique ("Jan's 5 Star", "we", "us"). Payments are processed securely through PayGate on our behalf. Your contract for the stay is always with Jan's 5 Star — this does not change if the name shown on a payment page or your card/bank statement differs slightly, which can happen as a normal part of how payment processing works. Business registration and tax details, where applicable, are shown on your invoice once registered.

2. Your booking

• A booking exists only once we confirm it in writing (email) after your qualifying payment is verified. A reservation hold or an unpaid checkout is not a booking.
• The lead guest must be at least 18 years old, provide accurate contact details, and is responsible for the conduct of every guest in the party.
• Each stand sleeps a maximum of 4 overnight guests, with one camper/caravan or up to two small tents per stand. Only registered guests may stay overnight.
• A 1-night stay is bookable by default. A minimum-stay requirement may apply for specific dates (for example a busy period) — where one applies, it is shown to you before you book.
• Prices are quoted and charged in South African Rand (ZAR). Any other currency shown on the website is an estimate for convenience only.

3. Payment

• Depending on your arrival date, you may choose a 50% accommodation deposit or pay in full to confirm your booking. Bookings made close to arrival require full payment — see the Payment Policy for the exact cutoff.
• Where a deposit was paid, the remaining balance is due 14 days before arrival.
• A mandatory per-stay cleaning fee (set by season) is included in your quoted total.
• Jan's 5 Star does not currently charge a refundable breakage or security deposit.
• If the balance is not received by its due date after our reminders, we may treat the booking as cancelled under the Cancellation and Refund Policy.

4. Changes and cancellation

Cancellations and refunds are governed by the Cancellation and Refund Policy version you accepted at checkout, which is stored with your booking and shown in your guest account. Your refund entitlement depends only on the timing set out in that policy — it does not depend on whether you paid a deposit or in full. Date-change requests are handled at our discretion and depend on availability and any price difference.

5. Arrival, departure and house rules

Check-in is from 11:00 and checkout by 10:00 (Africa/Maputo time). Earlier check-in may be accommodated by prior arrangement, subject to stand availability and readiness. Your stay is subject to the Accommodation and House Rules and the Arrival and Departure Policy you accept at checkout. Serious breaches (for example unauthorised parties or exceeding overnight occupancy) may result in termination of the stay without an accommodation refund.

6. Your responsibilities

You agree to treat the stand, shared facilities (including the communal swimming pool) and staff with care and respect, to report damage promptly, to supervise children at all times, and to comply with applicable local laws. You are liable for damage beyond normal wear and tear. Where identification documents are required for check-in or local guest registration, they are handled under the Privacy Notice and are normally deleted within 30 days after checkout.

7. Our responsibilities and limits

We will provide the stand and shared facilities materially as described on this website. Where we cannot (for example a serious infrastructure failure), we will offer a comparable stand, new dates, or a refund of unused nights. To the extent permitted by law, we are not liable for events beyond our reasonable control (weather, utility or network interruptions, travel disruption) or for guests' personal property or vehicles. Nothing in these terms limits liability that cannot lawfully be limited.

8. Documents that form your agreement

The Cancellation and Refund Policy, Accommodation and House Rules, Payment Policy, Arrival and Departure Policy, Child and Infant Policy and Privacy Notice form part of these terms. The exact versions you accept are recorded with your booking and remain downloadable from your account.

9. Law and disputes

The accommodation agreement and your stay are governed by the laws of Mozambique, where the property is located. Payment-processing services, provided through PayGate on our behalf, may additionally be subject to applicable South African law and PayGate's own terms — this applies to the payment service only, not to the accommodation itself. If something goes wrong, contact us first — we resolve almost everything directly and in good faith.

10. Contact

Jan's 5 Star · Rua de Outubro, Vilanculos, Mozambique Email: camp@jan5star.co.za · WhatsApp: +27 61 930 1924