Verified Review Policy

Reviews on this website are real. Here is exactly how they work.

Who can review

Only the lead guest of a completed, paid stay is invited to review, once, within 30 days of checkout. There is no other way to submit a review. Test and sandbox bookings can never produce a public review.

What we publish

• The review's star rating, text, the guest's first name, and the stay month.
• We publish honest reviews whether they praise or criticise us.
• Aggregate ratings shown on the site are calculated only from published verified reviews.

What we moderate

We may decline or redact a review only where it contains: profanity or hate speech; other guests' or staff members' personal information; content unrelated to the stay; defamatory allegations we can demonstrate are false; or promotion of another business. We never edit a review's meaning, and we do not reward positive reviews or penalise negative ones.

Responses

Our team may publish one response to a review. Responses meet the same standards.

Removal requests

A guest may ask us to remove their own review at any time via camp@jan5star.co.za. We record moderation decisions with the review's history.