Payment Policy

How payment works

• All amounts are priced and charged in South African Rand (ZAR).
• Payments are processed securely by PayGate on our behalf. The name shown on payment pages and your card or bank statement may differ slightly from "Jan's 5 Star" as a normal part of how payment processing works; your accommodation contract and invoice always remain with Jan's 5 Star.
• Card details are entered only on PayGate's secure pages. We never see or store card numbers.
• A booking is confirmed only when PayGate's secure server-to-server notification verifies your payment — never by the browser alone. You receive a confirmation email and invoice for every verified payment.

Payment schedule

Situation	What is due
Arrival more than 20 days away	Choose either a 50% accommodation deposit now (balance due 14 days before arrival) or pay in full now
Arrival 20 days or fewer away	100% of the accommodation now — the deposit option is not available this close to arrival
All bookings	A mandatory per-stay cleaning fee, included in your quoted total: R200 (Out of Season / Semi Season) or R400 (In Season / Peak Season), based on your check-in date's season

Jan's 5 Star does not currently charge a refundable breakage or security deposit. There is no additional mandatory cleaning charge beyond the per-stay fee above.

Optional extras such as early check-in, late checkout or mid-stay cleaning may be available on request, subject to approval and availability — any charge for these is confirmed with our team at the time of request.

Balance reminders are emailed before the due date. An unpaid balance after reminders may lead to cancellation under the Cancellation and Refund Policy.

Refund timing

We initiate approved refunds promptly. Bank and payment-provider processing times may add business days before funds reflect; those timelines are outside our control. Refund status is visible in your guest account.

Invoices

An invoice/receipt for each verified payment is emailed to you and available in your guest account. Our invoices are not tax invoices: no VAT is itemised and no tax registration is currently shown. If tax registration details are supplied later, invoices will display them from that date.