Arrival and Departure Policy

All times are Africa/Maputo local time.

Check-in

• Check-in is from 11:00 on your arrival day.
• Earlier check-in may be accommodated before 11:00 by prior arrangement, subject to stand availability and readiness.
• Arrival instructions (directions, access details and local emergency contacts) are released securely to your guest account and email closer to your stay, once your booking is confirmed and fully paid. They are personal to your booking — please do not share them outside your party.
• Tell us your expected arrival time via camp@jan5star.co.za or WhatsApp +27 61 930 1924 so our team can meet you at reception.

What we need before arrival

• Full payment of the accommodation balance (due 14 days before arrival).
• Names of all overnight guests (maximum 4 per stand).
• Any identity documents required for local guest registration, handled under the Privacy Notice.

During your stay

Additional services such as mid-stay cleaning may be available on request — ask our team at reception or via WhatsApp at least a day ahead; any charge is confirmed at the time.

Checkout

• Checkout is by 10:00 on your departure day.
• Late checkout can be requested and is subject to prior approval, same-day availability, and an applicable charge confirmed with our team at the time of approval. Departing later than 10:00 without approval may incur that charge and, where it disrupts an incoming booking, further reasonable costs.
• Please leave your stand tidy and report any damage to our team at reception.

After departure

Jan's 5 Star does not currently charge a refundable breakage or security deposit.

No-shows

If you do not arrive on your check-in day and we cannot reach you, the booking is treated as a no-show under the Cancellation and Refund Policy (no accommodation refund; unused services refunded).